We encourage all of our guests to follow these simple suggestions so that you don't hold yourself back from having a great time at CHILL.
A. – No. The Ice Kingdom is not part of the CHILL offering this year. We have decided to introduce an all-new CHILL experience this year as we celebrate the holiday traditions from 6 International destinations all celebrating Christmas in their own unique way through live entertainment, authentic food offerings and rich storytelling with the Gift Bringers. In addition, with the incredible Ice Adventure Park a greater assortment of family-fun and family-friendly attractions will be offered this year.
A. – No. Alice in Winterland with the lanterns was a one-time offering last year for CHILL.
A. – Similar to past CHILL years some attractions and all of the live entertainment are included in the price of the Grand Expedition tickets. The reason some attractions require an additional fee is to help better manage Guest capacity. Attractions included: ice Skating Adventure Park, Matterhorn Mountain (Ice Tubing) and World’s Largest Rocking Horse. Attractions that require additional fees: Amsterdam Bumper Boats, Shanghai Speedway Ice Cycles, North Pole Express Zip Lining.
A. – Yes, but some attractions may have to close temporarily in inclement weather conditions. Additionally, some modification to the entertainment schedule may occur as well.
A. – Yes, but tours and some exhibits (this is in the chill footprint and is not accessible to ship guests during operation) do require an additional fee.
A. – No. This year we do not have any special hotel packages specifically for CHILL. Room rates are available online at Queenmary.com and vary based on day of the week and occupancy levels.
A. – No. However, a new dining option in our Holland region within CHILL called Windmill Waffle House where breakfast for dinner is served with visits by the “Gift Bringers” from each region within CHILL.
A. – Yes, must be less than 250 lbs.
A. – Yes, must be 40" tall
A. – Yes, must be 40” tall
A. – Skating and Ice Cycles can be any height as long as the individual(s) can safely operate on the ice.
A. – We have from child’s size 8 to Adult size 13
A. – Guests with disabilities can access Ice Slide via the regular entrance and proceed through the queue area and to the Tube Corral. The Guest or someone in their party will need to pick up their tubes at the Tube Corral and carry the Tubes to the top of the Slide. The guest with a disability must be able to climb 3 flights of stairs, all the way to the top of the slide. Guest with a disability must ride in order with all other guests. As with all our guests, they must meet all rider requirements and be able to sit properly in the tube and be able to hold themselves in the tube by holding on to the two handles for the duration of the ride to the bottom of the slide. Upon boarding, the Ice Host may assist the guest by steadying them to the Tube. Riders must be able to board the tube by themselves or with help from a member of their party. Once safely at the bottom of the slide and to a complete stop, they must be able to get up and out of the tube on their own or assisted by one of the members of their party. Then they will need to return tubes to the Ice Hosts at the exit of the slide. The guest can ride one time. If they wish to ride again, they should return to the regular queue area.
A. – Yes, we allow Guests to move freely from the ship to CHILL to enjoy tours, attractions and restaurants. Parking does NOT allow re-entry and is $20 per visit.
A. – Similar to past CHILL years some attractions and all of the live entertainment are included in the price of the Grand Expedition tickets. The reason some attractions require an additional fee is to help better manage Guest capacity.
Attractions included with the Grand Expedition Ticket: Ice Skating (with ice skate rentals), Matterhorn Mountain (Tubing slide), Mrs. C’s story time (cocoa not included), World’s Largest Rocking Horse, Live Entertainment, Nightly Tree Lighting, Dynamic Light Show, Sunday Fireworks.
Attractions that require additional fees through the purchase of CHILL Activity Tickets: Amsterdam Bumper Boats (1 Ticket), Shanghai Speedway Ice Cycling (1 Track), North Pole Express Zip Line (3 Tickets), Stocking Stoppe Decorating (2 Tickets), Gingerbread House Decorating (3 Tickets) and Zen Tea House Lantern Decorating (1 Ticket).
CHILL Activity Tickets:
A. – Following is a list posted of prohibited items for this event: knives/weapons etc., drugs & drug paraphernalia, gang related clothing and items, disorderly conduct, wallet chains, costumes, pepper spray, coolers, chewing gum, flashlights, laser pointers, pens, markers, carabiner key chains (larger than three inches), selfie sticks, sun tan lotion, chairs, and outside food & beverage.
Confiscated items will not be returned.