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FAQ


What is CHILL?

CHILL is The Queen Mary's annual frozen holiday event highlighted by The Ice Kingdom, featuring more than two million pounds of ice hand carved into the spectacular story of the Nutcracker. There's a six-lane ice tubing run, ice skating, the world's largest rocking horse, world's largest snowman bouncy, food, beverages and cocktails plus daily entertainment, retail outlets and much more.

Everything you need to know about The Ice Kingdom but were afraid to ask.

We offer parkas for children and adults to enter The Ice Kingdom. The Ice Kingdom timed ticket: DOES NOT guarantee entry into The Ice Kingdom at the reservation time, it allows you to enter the queue line for The Ice Kingdom at that designated time. There is no set limit as to how much time you can spend inside The Ice Kingdom, however, your ticket allows you to enter The Ice Kingdom only once. No re-entry allowed. If you need to change The Ice Kingdom timed ticket you purchased to an earlier time, there is a $10 change fee and it will be based upon availability. No open-toed shoes allowed. Gloves, socks and hats are available for purchase in our shops, but you are welcome to bring your own. There are complimentary slides inside The Ice Kingdom (this is NOT the same as the Ice Tubing slide). Strollers are NOT allowed in the queue lines or inside The Ice Kingdom, but there is stroller parking available outside The Ice Kingdom. Temperature inside The Ice Kingdom is kept at 9 degrees, so dress accordingly. No, we do not offer tickets into just The Ice Kingdom, you must purchase a CHILL Experience ticket to visit The Ice Kingdom. If you would like to return into The Ice Kingdom on the same day, discounted return passes will be available inside the event.

Please arrive at the exhibit entrance 10 minutes prior to scheduled tour or show time. Scheduled Exhibit Queue Time does not guarantee immediate access, a wait may be required.

Everything you need to know about The Queen Mary outdoor Ice Skating but were afraid to ask.

Skate sessions last 1 hour. Guests aged 4+ are allowed to skate. No one is allowed on the rink without skates. Socks are available for purchase at the skating rink and in our retail outlet. Figure and hockey skates are available to rent for $2.95 per skate session and offered in sizes 6 Toddler – 15 Adult, but you can use your own skates if you have em. Skating assists are available to rent for $5 but are subject to availability. No food or beverage is allowed on the skating rink. There are 10 rinkside heated cabanas available to rent for up to 10 guests each and can be combined for larger groups. Bottle service and food service packages are available in the cabanas. Skating tickets are rain or shine - no refunds. Skating season pass is available for unlimited skating during regular sessions on regular operating days for just $29.95. Lockers are available for rent at the ice rink. Click here for the Queen Mary Ice Skating Guidelines.

Everything you need to know about Ice Tubing but were afraid to ask.

Two-story ice slide run. Ages 5+. Must be 250 lbs or less to ride. Must be 45" or taller to ride. Ticketed wristband allows five (5) runs down the slide. Tube included. No time limit. All five runs must be used by the same guest on the same day. Open toed shoes not allowed. Click here for the Queen Mary Ice Tubing Guidelines.


Are there any other restrictions guests should know about?

Guests must be age 4+ to ride the Snowman Bouncey and guests must be age 4+ for the Rocking Horse.

I want to stay overnight, are there room packages available?

Yes, we offer very attractive hotel rates starting at $129 which include benefits unavailable anywhere else. When you book a CHILL rooms package you'll receive unlimited access to the CHILL Holiday event with two (2) ALL-ACCESS CHILL passes (available ONLY to hotel guests), which include The Ice Kingdom, Ice Skating (skate rental included) and Ice Tubing.

Are there ins and outs?

YES, we allow guests to move freely from the ship to CHILL to enjoy tours, attractions and restaurants. Parking does NOT allow re-entry and ranges between $15 – $20 per visit.

Stroller Accessibility?

Most of areas of CHILL are stroller accessible; however strollers are not permitted in The Ice Kingdom. There is a designated place for stroller parking in front of The Ice Kingdom.

Can I Access the Ship?

Yes! Simply present your ticket from The Ice Kingdom, Ice Skating or Ice Tubing to the Queen Mary box office for free same day access to the ship, (does not include any ship tours).

Are there ATMs inside the event?

Yes, there are ATMs available both before you enter and inside the

Weather conditions?

Chill is an indoor/outdoor event. CHILL will remain operational even when it's raining. There are no refunds for inclement weather.

Clothing Requirements?

Open toed shoes are NOT permitted inside The Ice Kingdom. Boots are not required however we recommend that all guests where comfortable and warm shoes and clothing. Please provide your own socks for Ice Skating, skates can be rented onsite.

What is the ticket price?

General Admission: $29.95 online/ $14.95 USE PROMO CODE MELT
Child (4-11): $14.95 online/$7.50 USE PROMO CODE MELT
Children 3 and under are free

Are there refunds or exchanges?

No the Queen Mary does not offer refunds for CHILL, all sales are final. We do have a $10 per ticket time/date change fee only applies to full-priced tickets.

Do you accept AAA Discounts for CHILL?

CHILL accepts a variety of promotional codes, but we do not offer AAA discounts at this time.

Do you offer Military Discounts for CHILL?

Members of the military get $5 off GA ticket at the box office only. Limited supply. Can not be combined with any other offer.

Are there any groups & non-profit discounts?

Group Discounts are available on the website for groups of 8-15 Groups of 16+ please email events@queenmary.com. School & non-profit organization field trips available between 9am – 10am on all days. Please email events@queenmary.com. Birthday & Holiday Parties are available in The Gingerbread House, Claus Cabin, Polar Park, Arctic Overhang and at the Rink Side Heated Cabanas. Please email events@queenmary.com

Are there any VIP tickets available?

YES. There are three VIP experiences available at CHILL.

1) We have a VIP ticket for sale at Costco and at Costco.com, which includes 2 VIP Tickets & 2 Front of the Line Passes to The Ice Kingdom plus access to the ship.

2) If you purchase our Hotel Package, you will receive a CHILL ALL ACCESS PASS, which includes a 1-Night Stay aboard the Queen Mary, 2 VIP Passes to CHILL including Ice Skating, Skate Rental, Ice Tubing and unlimited access to The Ice Kingdom.

3) And finally, The Ice Kingdom VIP Tour includes 1 VIP Ticket & Front of the Line Pass, Guided Tour Through The Ice Kingdom, Q&A with Chinese Artisan, 1 Hot Cocoa, 1 Souvenir Photo.

Where can I purchase CHILL Tickets?

CHILL tickets can be purchased online at queenmary.com/chill You may also purchase onsite or at Costco.

What is included in the General Admission?

The General Admission CHILL Experience tickets include The Ice Kingdom and its slides, the world's largest snowman bouncy, world's largest rocking horse, life-size snow globe, photo opportunities, live entertainment, all day access to the ship.

Can I use promo codes at the door?

No. Promo codes are for online purchases only.

Child Free Ticket?

'Child Free' coupons are only valid for one child per paying adult. A child is anyone under the age of 11 years. One coupon per paying adult. Please go to the ticket window to exchange your coupon for a ticket. Please show proof of purchase to redeem your child free coupon or purchase your adult ticket at the window. Not available for online purchases.

What are the hours?

CHILL is open from 10AM to 11PM.

What's new this year?

This year we're very excited to announce that The Ice Kingdom has an expanded footprint which makes it about half the size of a football field! We've also included additional activities for our guests included with their ticket such as the world's largest rocking horse, and world's largest snowman bouncy. Guests can rent private cabanas surrounding the ice skating rink for private functions and parties. We have also added the Bucking Reindeer Ride ($5), a Life Size Snow Globe; Reindeer Games & Activities with the Snow Princess Daily; Hourly Toy Soldiers Changing of the Guard & Santa Mail Delivery Daily; Hourly Close Up Magic by the Magic Toy Maker in the North Pole Village Daily; Blizzard Warning! Snow Days coming Nov. 25 & Dec. 11 & Live Holiday Revue Show on the Holiday Forest Stage Thursday – Sunday. There are additional food stations, increased décor and more.

Will there be entertainment at CHILL?

CHILL will feature a variety of entertainment including:
Live Holiday Bands on Wednesdays 8PM - 11PM on the Holiday Forest Main Stage
Live Holiday Revue Show on the Holiday Forest Stage Thursday – Sunday
Hourly Story Time with Mrs. Claus in the Claus Cabin Daily
Hourly Gingerbread Decorating with Ginny Gingerbread in the Gingerbread House Daily
Reindeer Games & Activities with the Snow Princess Daily
Hourly Toy Soldiers Changing of the Guard & Santa Mail Delivery Daily
Hourly Close Up Magic by the Magic Toy Maker in the North Pole Village Daily
Blizzard Warning! Snow Days coming November 25th & December 11th
Figure Skating Performances Weekly
Choir Performances Weekly
Merry Movie Tuesdays - catch your favorite holiday movies every Tuesday starting at 8:00PM
Throwback Thursdays - flashback to your favorite era and rock it on the rink to the retro beats of DJ Dennis Owens
Funky R&B Fridays Fridays - glide into your groove while the DJ spins your favorite hip hop hits
Tinsel Town Top 40's Saturdays - chill on the ice with the DJ's crossover favs flowin' the airwaves
Ho Ho Hoe Down "Rock N' Country" Sundays - gallop onto the rink for some knee slappin', rock-n-roll & country tunes

What is CHILL's accommodations for special needs guests?

Service Animals are allowed into CHILL and on-board the ship. We do NOT provide wheelchairs or strollers. The Ice Kingdom, Ginger Bread House, Claus Cabin, Skating Rink and Restrooms are Wheel Chair Accessible. The Ice Kingdom Slides, Ice Tubing Slide, Snowman Bounce, Rocking Horse, Bucking Reindeer and Snow Globe are not Wheel Chair Accessible.

When is CHILL open?

CHILL runs November 22 – January 12. Click here for a full calendar.

Will there be food and beverages available inside CHILL?

Yes, we will have a variety of food and beverage options, from snack items to dinner plates available inside the event. We will also have a variety of alcoholic beverages from beers to a full bar. Plus we will have plenty of seating for guests to sit, relax and eat. You can also access the restaurants aboard The Queen Mary. No outside food or beverage allowed. We offer the below items inside CHILL plus dining options aboard the Queen Mary.
Candy Cane Lane: Cinnamon Glazed Nuts ($4.50+), Mini Doughnuts ($6+), Fudge ($4), Drinks ($3+)
Saint Nick's Sliders: (Sliders: Beef, Pork, Turkey, Meatball, Veggie - $3.50), Slider Plate ($10), Salads ($7.50), Fruit ($5), Drinks ($3+)
Frosty's Fried Treats: Funnel Cake ($6.50+), Fried Twinkies ($5.75), Deep Fried Oreos($5.75), Deep Fried Candy Bars ($6.75),
Sugar Plums: Aebleskivers ($6.50), Candy Apples ($4.50+), Carmel Apples ($4.50+), Cotton Candy ($4+), Glazed Cinnamon Nuts ($4.50+), Drinks ($3+)
Rudolph's Pizza & Sausage: Pizza Slice ($4.50+), Chicken Garlicky Kabobs ($13.75), Garlic Corn Dog ($8.75), Garlic Sausage ($10.75), Garlic Fries ($6.50), Churros ($4), Drinks ($3+)
The Jolly Grill: Burger ($8.75), Corn Dog ($8.75), Hot Dog ($6.75), Bacon Wrapped Hot Dog ($8.75), Smoked Sausage Sandwich ($11.75), Combo Plates with Drink ($14.75), Fries ($4+), Pretzels ($6.75), Drinks ($3+)
Reindeer Pub & Grub: Various pre-packaged snacks, Full Bar
LegenDairy Gelato Barn
Kettle Korn
Coffee & Candy
Cabana Bottle Service Options:
Click here for our menu.

Please note: Some tours and shows may contain high decibel sound levels, stroboscopic lighting, smoke, and/or effects.