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Guest Services Manager: Queen Mary


The Opportunity
We are currently looking for a Guest Services Manager to lead the front office team at the legendary Queen Mary. Located in the Port of Long Beach, the Queen Mary features a rich maritime history, authentic Art Deco décor, and stunning views of the Pacific Ocean and Long Beach city skyline. At the time of her maiden voyage in May of 1936, she was considered the grandest ocean liner ever built. Today the Queen Mary is one of Los Angeles’ major attractions, drawing visitors from around the world. The Queen Mary boasts 346 staterooms spanning three decks including nine full suites which have hosted a variety of colorful characters from World War II leaders to British royalty and the stars of Hollywood’s golden era. The ship also features 80,000 square feet of event space in 17 remarkable Art Deco salons as well as a tri-level, 45,000-square-foot Exhibit Hall; signature restaurants including the award-winning Sir Winston’s and Chelsea Chowder House & Bar; and a selection of retail shops. History buffs enjoy the ship’s museum and Behind the Scenes tour, while guests of all ages love the Ghosts and Legends tour and special events such as Scottish Festival, Dark Harbor, and concerts that are hosted on or by the ship throughout the year.

As a Guest Services Manager, you’ll be responsible for all duties of the front office operation, including management of the front desk and telecom, training and employee development, delivery of quality customer service and resolution of guest issues, while maximizing room revenue and occupancy,

Job Responsibilities
Key responsibilities of a Guest Services Manager include:


Job Requirements
The ideal Guest Services Manager candidate will possess strong communication skills, a clear understanding of guest service in a hotel environment and demonstrate leadership abilities.

The minimum qualifications for this position are:

An Equal Opportunity Employer