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Assistant Guest Services Manager: Queen Mary

The Opportunity
We are currently looking for an Assistant Guest Services Manager to support and lead the guest services team at the legendary Queen Mary. Located in the Port of Long Beach, the Queen Mary features a rich maritime history, authentic Art Deco décor, and stunning views of the Pacific Ocean and Long Beach city skyline. At the time of her maiden voyage in May of 1936, she was considered the grandest ocean liner ever built. Today the Queen Mary is one of Los Angeles’ major attractions, drawing visitors from around the world. The Queen Mary boasts 346 staterooms spanning three decks including nine full suites which have hosted a variety of colorful characters from World War II leaders to British royalty and the stars of Hollywood’s golden era. The ship also features 80,000 square feet of event space in 17 remarkable Art Deco salons as well as a tri-level, 45,000-square-foot Exhibit Hall; signature restaurants including the award-winning Sir Winston’s and Chelsea Chowder House & Bar; and a selection of retail shops. History buffs enjoy the ship’s museum and Behind the Scenes tour, while guests of all ages love the Ghosts and Legends tour and special events such as Scottish Festival, Dark Harbor, and concerts that are hosted on or by the ship throughout the year.

As an Assistant Guest Services Manager, you’ll be responsible for supporting the Guest Services Management team in the daily operation of the Guest Service functions to include front desk operations, bellman/valet, guest services and parking operations. In addition, this position will be responsible for providing support and direction to the Guest Services Crew Members including training, supervising and monitoring service delivery.

Job Responsibilities
Key responsibilities of an Assistant Guest Services Manager include:

Job Requirements
The ideal Assistant Guest Services Manager candidate will possess strong communication skills, a clear understanding of guest service in a hotel environment and demonstrate leadership abilities.:

An Equal Opportunity Employer